Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Results Consultancy Limited, a New Zealand limited company operating the Hungary Exam Hero service ("Hungary Exam Hero", "we", "us", "our"), collects, uses, stores, and protects personal information when you use this website and application (the "Service").

Results Consultancy Limited is the data controller for the personal information described in this Privacy Policy.

Business Details

Hungary Exam Hero is operated by Results Consultancy Limited, a New Zealand limited company, trading as Hungary Exam Hero.

• Legal business name: Results Consultancy Limited
• Trading name: Hungary Exam Hero
• Company number: 5993748
• NZBN: 9429042371991
• Registered office and address for service: 137 Levers Road, Matua, Tauranga 3110, New Zealand
• Service website: https://www.culturalexam.hu

For privacy questions, data requests, or any other enquiry, please use the contact form on our Contact page.

1. Information We Collect

We aim to collect the minimum amount of personal information necessary to operate, protect, and improve the Service.

We may collect the following types of information:

When you create an account, we collect your email address and authentication-related information needed to create, secure, and manage your account.

We do not require your name to use the Service.

We collect information about how you use the exam preparation features of the Service, including:

• Questions you practise.
• Answers you submit.
• Scores and results.
• Study progress.
• Practice history.
• Study modes or features used.

This information is used to provide the Service, show your progress, improve the learning experience, and help us understand how the Service is being used.

If you provide your exam date, we may collect and use it to:

• Help personalise your experience.
• Understand user progress and exam preparation patterns.
• Improve the Service.

If you buy Hero Mode on the website, Stripe processes the payment. If you buy it in the Android app, Google Play processes the payment.

Hungary Exam Hero does not store your full card details.

We may receive and store limited payment-related information, such as:

• Payment status.
• Purchase date.
• The product purchased.
• Amount paid.
• Currency.
• For website purchases, Stripe customer, checkout, payment, or refund identifiers.
• For Android purchases, Google Play purchase tokens, product IDs, order identifiers, and purchase status.
• Whether Hero access should be granted.
• Refund status, where applicable.

This information is used to process payments, grant Hero access, provide support, handle refund requests, maintain business records, and comply with legal or accounting obligations.

To protect the Service, support fair use, and help enforce our Terms of Use, we may collect and review account activity and usage patterns.

This may include:

• Login dates and times.
• Session activity.
• IP address.
• Browser type.
• Device type.
• Operating system.
• Usage volume.
• Feature activity.
• Payment status.
• Other signs that may suggest account sharing, automated use, scraping, abuse, or misuse.

We use this information to keep the Service secure, prevent misuse, investigate suspected account sharing, enforce single-user access rules, and protect our content and infrastructure.

We may collect information about how the Service is used, including:

• Pages visited.
• Features used.
• Buttons or flows interacted with.
• General traffic patterns.
• Referring pages or sources.
• Device and browser information.

We use our own internal product telemetry to understand how users interact with the Service and to improve content, features, performance, and user experience.

We may collect technical information needed to operate, maintain, troubleshoot, and secure the Service, including:

• Browser type and version.
• Device type.
• Operating system.
• IP address.
• Error logs.
• Performance data.
• Diagnostic information.
• Security-related events.

If you contact us, submit feedback, report an issue, or request support, we may collect:

• Your email address.
• Your account email, if different.
• The content of your message.
• Any question ID, feedback ID, or issue details you provide.
• Timestamps.
• Device, browser, or technical metadata related to the submission.
• Our replies and related support history.

We use this information to respond to you, investigate issues, improve the Service, handle refund requests, and keep appropriate records.

You may choose to provide additional information when using the Service or contacting us.

Please do not send us sensitive personal information unless it is necessary for your request.

We do not intentionally collect special categories of personal data, such as information about health, religion, ethnicity, political opinions, or similar sensitive categories.

2. How We Use Information

We use the information we collect to:

• Provide and operate the Service.
• Create, authenticate, and manage user accounts.
• Save progress, scores, answers, and study history.
• Process payments and grant access to Hero Mode.
• Provide support and respond to enquiries.
• Handle refund requests.
• Improve questions, explanations, content, features, and user experience.
• Monitor performance, reliability, and security.
• Analyse usage patterns to understand how the Service is being used.
• Detect, investigate, and prevent account sharing, scraping, abuse, fraud, or misuse.
• Enforce our Terms of Use, including our single-user account rules.
• Maintain business, tax, accounting, and legal records.
• Comply with applicable laws and legal obligations.

We do not sell your personal data.

3. Legal Bases for Processing

Where data protection laws require a legal basis for processing personal information, we typically rely on one or more of the following:

We process information where necessary to provide the Service you have chosen to use, including account creation, authentication, exam practice functionality, Hero access, payments, support, and account management.

We process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

These legitimate interests include:

• Operating and improving the Service.
• Maintaining security and reliability.
• Understanding how the Service is used.
• Preventing misuse, fraud, scraping, and abuse.
• Detecting and investigating suspected account sharing.
• Enforcing single-user access rules.
• Protecting our content, systems, users, and business.

We rely on consent where applicable law requires it.

You may withdraw consent where applicable, although this will not affect processing that occurred before withdrawal.

We may process or retain information where necessary to comply with legal obligations, including tax, accounting, consumer protection, dispute handling, regulatory, or legal requirements.

4. Cookies and Local Storage

The Service uses browser local storage and similar technologies to keep you signed in, remember your progress, and provide core functionality.

Our hosting and security provider, Cloudflare, also sets a short-lived security cookie to help protect the Service against automated traffic.

Some storage is required for the Service to function properly.

This may include storage used to:

• Keep you logged in.
• Maintain your session.
• Remember your progress.
• Support security and authentication.
• Provide core Service functionality.

Essential storage cannot be disabled without affecting the operation of the Service.

We do not use advertising or third-party analytics cookies.

You can usually control cookies and local storage through your browser settings, but blocking or deleting them may affect how the Service works.

5. Payments

Website payments are processed by Stripe. Android in-app purchases are processed by Google Play. The relevant provider collects and processes your payment details directly, including card or payment method details, billing information, fraud prevention data, and transaction information.

Hungary Exam Hero does not store your full card details.

We receive limited payment-related information from Stripe or Google Play, as described in the Payment and Purchase Data section above, and use it to confirm payment, grant Hero access, provide payment support, maintain tax and business records, and prevent fraud or misuse.

Your use of Stripe or Google Play is also subject to that provider's own terms and privacy policy.

6. Sharing of Information

We share personal information only where necessary to provide, protect, and improve the Service, process payments, comply with the law, or enforce our rights.

We may share limited information with the following types of service providers:

• Supabase – backend infrastructure, database, and authentication.
• Stripe – website payment processing.
• Google Play – Android in-app purchases.
• Resend or other email/contact tools – contact form messages, support emails, and service-related communications.
• Hosting, infrastructure, and security providers – website hosting, performance, reliability, and security.
• Professional advisers – accountants, legal advisers, or other advisers where necessary.
• Authorities, regulators, courts, or law enforcement – where required by law or valid legal process.

We may also share information where necessary to:

• Protect the rights, property, or safety of users, the Service, or others.
• Investigate suspected misuse, account sharing, fraud, scraping, abuse, or security incidents.
• Enforce our Terms of Use.
• Complete a business transfer, restructuring, sale, merger, or similar transaction involving the Service or Results Consultancy Limited.

We do not sell personal data to third parties.

7. International Transfers

Results Consultancy Limited is based in New Zealand. The European Commission recognises New Zealand as providing an adequate level of protection for personal data transferred from the European Economic Area to New Zealand.

This means personal information can be transferred from the European Economic Area to New Zealand without additional transfer safeguards.

Users of the Service may be located in Hungary, elsewhere in the European Economic Area, New Zealand, or other countries. Your personal information may be stored or processed in countries other than the country where you live.

Some of our service providers, including Supabase, Stripe, Google Play, Resend, hosting providers, and other infrastructure providers, may process data in other countries. Where required, we rely on appropriate safeguards for those transfers, such as:

• Adequacy decisions.
• Standard Contractual Clauses.
• Data processing agreements.
• Other lawful transfer mechanisms.

8. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• Account information is retained while your account remains active.
• Exam practice data is retained while your account remains active so that progress and results can be shown to you.
• Payment and purchase records may be retained for longer where required for tax, accounting, legal, refund, dispute, or fraud-prevention purposes.
• Contact, feedback, and support messages may be retained for as long as needed to respond, investigate issues, maintain records, and improve the Service.
• Security, diagnostic, and activity logs may be retained for a reasonable period to protect the Service, investigate misuse, and maintain reliability.
• Analytics data may be retained in aggregated, anonymised, or pseudonymised form for product analysis and improvement.

If you request deletion of your account, we will take reasonable steps to delete or anonymise personal information associated with your account within a reasonable period.

However, we may retain some information where necessary for:

• Legal, tax, or accounting obligations.
• Dispute resolution.
• Fraud, misuse, or security investigations.
• Enforcement of our Terms of Use.
• Backup, audit, or operational requirements.

9. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include authentication controls, access restrictions, secure service providers, monitoring, and other security practices appropriate for the nature of the Service.

No system can be completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

If you believe your account or information may have been compromised, please contact us as soon as possible.

10. Automated Decision-Making

We do not make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects for users.

Where we review suspected account sharing, misuse, or security issues, any account restrictions or suspensions involve human review.

11. Your Rights

New Zealand's Privacy Act 2020 governs how we handle personal information. Depending on your location, other data protection laws, including the EU General Data Protection Regulation (GDPR), may also apply.

Depending on your location and applicable law, you may have rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing in certain circumstances.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.
• Complain to a data protection authority.

To exercise these rights, please contact us using our contact form.

We may need to verify your identity before responding to a request.

Some rights are subject to legal limits. For example, we may need to retain certain information for tax, accounting, legal, security, dispute-resolution, or fraud-prevention reasons.

If you are in the European Union, you also have the right to lodge a complaint with your local data protection authority. In Hungary, this is the National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság, NAIH).

If you are in New Zealand, you may also have the right to complain to the Office of the Privacy Commissioner.

12. Children and Young Users

The Service is intended for users aged 18 or over.

If you are under 18, you may only use the Service with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate involvement from a parent or legal guardian. If you believe a child has provided personal information without appropriate consent, please contact us.

13. Third-Party Links

The Service may include links to third-party websites, services, official sources, or resources.

We are not responsible for the content, privacy policies, or practices of third-party websites or services.

You should review their privacy policies separately before providing information to them or using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The "Last updated" date at the top will reflect the latest version.

Material changes may be highlighted within the Service where appropriate.

Your continued use of the Service after an updated Privacy Policy is posted means that you acknowledge the updated policy.

15. Contact

For questions about this Privacy Policy, how we handle personal information, or to exercise any privacy rights, please use the contact form on our Contact page.

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